Gn99 Terms & Conditions — Everything you need to know before you start

1 General Terms & Conditions

Gn99 is an online gaming platform offering casino games, Sports Betting, fish games, and a variety of other entertainment options for users in Bangladesh. All gn99 services are governed by these Terms & Conditions.

These terms constitute a legal agreement between you and gn99. By using the gn99 website or mobile app, you agree to be bound by all terms set out herein. If you do not agree with any part of these terms, please refrain from using gn99's services.

• Gn99 reserves the right to modify these terms at any time.
• Updated terms take effect as soon as they are published on the website.
• It is the member's own responsibility to check this page regularly.
• The Bengali version of these terms and conditions shall be considered the authoritative text.

2 Account Registration & Verification

To open an account on gn99, you must meet a few basic eligibility requirements. It is your responsibility to ensure all information provided is accurate and up to date.

• Age Restriction: You must be at least 18 years of age. gn99 is strictly prohibited for minors.
• Single account: Each person may hold only one account. Creating multiple accounts using the same name, address, or device is strictly prohibited.
• Accurate Information: The name, mobile number, and all other details provided at registration must be completely accurate.
• KYC verification: Identity verification (KYC) must be completed before making a withdrawal. A copy of your NID or passport may be required.
• Password Protection: Keep your account password confidential. Allowing others to log in to your account is strictly prohibited.

3 Deposits & Withdrawals

Transactions on gn99 are simple and secure. We support popular payment methods in Bangladesh including Mobile Banking, Nagad, and Rocket. The following rules apply to all transactions.

• The minimum deposit amount is set by gn99 and may change from time to time.
• Withdrawals can only be made from verified accounts.
• The payment method used for withdrawal must match the one used for the deposit.
• If gn99 suspects fraudulent activity in any transaction, payments may be placed on hold until the investigation is complete.
• Depositing from a third-party account is strictly prohibited.
• Withdrawal processing times may vary — the timeframe depends on your VIP level.

Gn99 maintains a strict anti-money laundering policy. Any suspicious transactions identified may be reported to the relevant authorities.

4 Bonuses & Promotions

Gn99 regularly offers exciting bonuses and promotions. To take advantage of these offers, the following terms apply.

• Wagering requirements: Each bonus must meet a specific wagering requirement before it can be withdrawn. The amount varies by bonus and is clearly stated in each promotion.
• Bonus Validity: Every bonus has an expiry date. Any unused bonus will be forfeited once it expires.
• Claiming the same bonus multiple times: Attempting to claim the same offer more than once may result in account suspension.
• Bonus Abuse: If a member intentionally opens multiple accounts or attempts to exploit the system to gain bonus advantages, gn99 reserves the right to void all bonuses and winnings.
• Gn99 may suspend or modify any promotion at any time.

5 Gaming Rules

Games on gn99 are fair and powered by Random Number Generator (RNG) technology. The outcome of every game is determined entirely independently.

• In the event of an error or technical issue affecting a game outcome, gn99 reserves the right to void that round and refund the wager.
• Exploiting software bugs or glitches to gain winnings is strictly prohibited. Any winnings obtained this way will be considered void.
• Using automated software, bots, or any scripts to play games is strictly prohibited.
• Any attempt to manipulate games by colluding with other players will result in both accounts being permanently closed.
• Gn99 may set wagering limits on live games or Sports Betting.

All games on gn99 are operated by reputable third-party software providers. The individual rules of those games also apply.

6 Responsible Gaming

Gn99 believes gaming is a form of entertainment — not a way to make money. We want all our members to play responsibly and have fun.

• You can set daily, weekly, or monthly deposit limits for yourself.
• You can take a temporary break or suspend your account at any time if needed.
• If gaming addiction is suspected, gn99 provides the option to voluntarily restrict your account.
• It is the responsibility of parents and guardians to keep minors away from gaming.

To learn more, visit our Responsible Gaming View page.

7 Privacy Policy

Gn99 takes the protection of your personal information seriously. Your data is used solely for the purpose of delivering our services.

• Your name, mobile number, and payment details are all stored on encrypted servers.
• Gn99 never sells your personal information to third parties.
• Information may be shared with authorities where required by legal obligation.
• You have the right to request deletion or correction of your personal data.

To read the full Privacy Policy, Privacy Policy View page.

8 Account Suspension & Closure

Gn99 reserves the right to temporarily or permanently close a member's account for any of the following reasons.

• Violation of these Terms & Conditions.
• Use of a false identity or misleading information.
• Operating multiple accounts.
• Bonus abuse or any attempt at fraud.
• Money laundering or suspicious transactions.
• Abusive behavior toward other members or staff.

9 Dispute Resolution

In the event of a dispute, please contact gn99 customer support first. Our goal is to resolve any issue quickly and fairly.

• You will receive an initial response within 72 hours of submitting a complaint.
• Complex matters may require up to 14 business days to investigate.
• Gn99's decisions are considered final and binding.
• In disputes relating to game outcomes or RNG, third-party audit reports are accepted as evidence.

10 Term Changes & Effectiveness

Gn99 reserves the right to update these Terms & Conditions, in part or in full, at any time. Changes take effect as soon as they are published on this page.

It is members' responsibility to check this page regularly and stay up to date with the latest terms. Continued use of the platform after any changes constitutes acceptance of the updated terms.

For any questions regarding these Terms & Conditions, please contact our support team. We are always ready to help.