Gn99 Privacy Policy — How Your Information Is Protected

1 Introduction

Gn99 is a trusted online gaming platform in Bangladesh that places the highest importance on member privacy. We believe that building a safe and transparent gaming environment requires zero compromise on data protection.

In this Privacy Policy, we explain in detail how gn99 collects your personal information, the purposes for which it is used, how long it is retained, and what rights you have. This policy is not just about meeting legal obligations — it reflects our commitment to earning and keeping your trust.

This Privacy Policy applies whenever you use any gn99 service — website, mobile app, live chat, or email support. We recommend reading it in full, and contacting our support team if you have any questions.

2 What Information We Collect

Gn99 only collects information that is necessary to provide the platform's services. We do not collect any personal data beyond what is required.

3 How Your Information Is Used

Gn99 uses your information only for specific, legitimate purposes. Every reason we process your data is clearly outlined below.

• Account Management: Your information is used to create, verify, and manage your gn99 account.
• Identity Verification (KYC): Identity verification is conducted to ensure secure transactions and prevent fraud.
• Payment Processing: Financial information is required to process deposits and withdrawals correctly.
• Customer Service: Our support team uses your information to resolve your complaints and queries.
• Security Monitoring: To detect suspicious activity and keep accounts secure.
• Personalized Experience: To offer relevant promotions and recommendations based on your gaming preferences.
• Legal Obligations: Relevant information is used to comply with applicable laws and regulations.
• Responsible Gaming: To identify signs of gaming addiction and provide timely support.

4 Who Your Information Is Shared With

Gn99 shares your personal information only in limited circumstances and under strict controls. We never sell your data to advertisers or marketers.

• Payment Providers: Information is shared with payment processors such as Mobile Banking, Nagad, and Rocket only to the extent necessary to complete transactions.
• Game Software Providers: Only the minimum information necessary is shared for the operation of third-party games.
• Legal Authorities: Information may be disclosed in response to lawful requests from courts or regulatory authorities under the laws of Bangladesh.
• Anti-Money Laundering: If suspicious financial activity is detected, the relevant authorities may be notified.

5 Cookie Policy

Gn99's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience.

• Essential Cookies: These are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Functional Cookies: These cookies are used to remember your language preference, theme, and other settings.
• Analytics Cookies: Anonymous data is collected to understand how many users are visiting each page.
• Gaming Preference Cookies: Used to remember your favourite games and betting history.

You can disable non-essential cookies from your browser settings, though some features may become limited as a result.

6 Security Measures

Gn99 uses industry-standard security technology to protect your information. Our security framework is regularly updated and audited.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Additional verification is required for logins and important transactions.
• Firewall Protection: An advanced firewall system prevents unauthorised access.
• Regular Security Audits: Independent security experts regularly audit our systems.
• Data Backup: Your data is regularly backed up to secure servers.
• Staff Training: All gn99 staff receive regular training on data protection.

7 Your Rights

As a gn99 member, you have several important rights regarding your personal information. We respect and help you exercise those rights.

• Right to Access Your Data: You can request to see what information we hold about you.
• Right to Rectification: Contact us to correct any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data, subject to certain conditions being met.
• Right to Restrict Processing: You may request that the processing of your data be restricted under certain circumstances.
• Right to Object: You may object to marketing communications or certain data processing activities.
• Data Portability: You can request a copy of your data in a machine-readable format.

To exercise any of these rights, contact us through our support channels. We typically respond to requests within 30 days.

8 Protection of Minors

Gn99 is strictly for users aged 18 and above. We do not collect or process personal information from minors.

• Age is verified at the time of registration. Users under 18 are not permitted to open an account.
• If we become aware that personal information from a minor has been collected inadvertently, it will be deleted immediately.
• If a parent or guardian suspects their child is using gn99, please contact our support team immediately.

To help keep minors away from online gaming, gn99 recommends the use of parental control software.

9 Data Retention Period

Gn99 does not retain data beyond what is necessary. A specific retention period is defined for each category of information.

• Account Information: For the duration the account is active, and for 5 years after closure.
• Transaction Records: Retained for up to 7 years in accordance with financial regulations.
• KYC Documents: Retained for a minimum of 5 years after account closure.
• Support Communications: Up to 2 years from the date of last contact.
• Log Files: Retained for up to 1 year for security purposes.

Once the designated retention period expires, data is securely deleted or anonymized.

10 Policy Changes & Contact

Gn99 may update this Privacy Policy at any time. If significant changes are made, we will notify you in advance via your registered mobile number or email.

The date of each update is noted at the top of this page. We recommend checking this page regularly.

If you have any questions or concerns about gn99's Privacy Policy, please reach out to our support team. We're always here to help.